From the Desk of Doc Holiday

The most effective way to break the repetitive support cycle is to treat documentation as a living system that evolves with your product and customer needs.

The real tragedy isn't just the time lost—it's the opportunity cost. While your senior engineers are playing archaeological detective with your codebase, they're not building features, fixing bugs, or solving the complex problems you hired them to tackle.

Your documentation shouldn't have more personality than you do. But if it does, maybe it's time to take some notes from the technical writers who've figured out how to be both professional and human, helpful and engaging, reliable and surprising.

In a world where users have countless alternatives and limited patience, the companies that make people feel smart, capable, and supported will win.

What if your user guides could sound like they were written by someone with, well, personality? What if your documentation could adapt its voice to match your audience, your brand, or even just your mood?

While most companies compete on salary and benefits, the smartest organizations have discovered a secret weapon hiding in plain sight: exceptional documentation.

Here are 33 ideas that might just transform your team's productivity, creativity, and job satisfaction.

This specification aims to formalize the Trick-or-Treat Protocol as a stateless, request-response API that can be implemented consistently across all residential nodes in a neighborhood network.

The question isn't whether documentation can create competitive moats—it's whether your company will build them before your competitors do.

In a world where the only constant is change, the companies that thrive are those whose documentation systems are designed to evolve rather than just exist.

Your users are already reading your release notes—the question is whether you're giving them information worth reading.

How do we know if our documentation is actually helping users accomplish their goals?

AI tools are quietly revolutionizing how technical teams communicate with the humans who actually use their products.

Welcome to the multi-repo, multi-audience content coordination nightmare that's quietly strangling SaaS companies everywhere.

The answer involves cognitive psychology, expertise bias, and hidden business costs.

Why your AI-generated content sounds like everyone else's (and how to fix it). The brand voice problem is real, but solvable.

Customer support is drowning in basic questions and new developers take weeks to understand systems that should be straightforward. The culprit is documentation debt.