Conversations with engineering and knowledge leaders running Doc Holiday in production — what changed, what they tried first, and what they'd tell anyone still doing it the old way.
Savinder runs the Knowledge Team behind 52 products across 24 brands. The team came to Doc Holiday to generate content faster — and discovered something bigger waiting on the other side.
At 2–3 releases a day across multiple products, Chris could've scripted his way out. He didn't. Instead, his documentation engineer went from hunter to editor — and Chris went from convincing the model to designing around it.
Under HIPAA and SOC2, docs carry regulatory weight. Ken reframes automation as a human allocation decision — and turns Doc Holiday's output into company-wide information democratization.
